staged_by_get_visual_ GET VISUAL A/S

GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY

Between Get Visual A/S, CVR no. 32669913 – hereinafter referred to as “GV” – and the “Customer”, the following general terms and conditions of sale and delivery shall apply to the extent that they are not deviated from by any other written agreement between the parties.

These terms and conditions of sale and delivery shall take precedence over any purchasing terms of the Customer, which shall not apply between the parties. By accepting an offer from GV, the Customer agrees that these terms and conditions of sale and delivery shall apply in preference to any terms and conditions of the Customer.

1. Offer and Contract Terms

1.1 All offers from GV are valid for 4 weeks, subject to available capacity at the time of order, unless otherwise stated in the offer.

1.2 All prices stated in submitted offers/contracts are exclusive of 25% Danish VAT, unless otherwise specified.

1.3 The Customer may rely solely on the terms stated in the individual agreement. Any information provided by GV verbally, on the internet, in brochures, or similar materials shall therefore be irrelevant for the assessment of the delivery.

1.4 An order shall only be binding once it has been approved by GV by means of an order confirmation sent by email.

1.5 The Customer approves the schedule set out in the offer/contract.

1.6 If the event lasts longer than estimated in the schedule stated in the offer/contract, additional hours shall be invoiced in accordance with the applicable hourly rate per commenced hour per deployed employee, as well as any related additional costs.

1.7 The following are not included in the offer/contract unless expressly stated, and all related costs shall be borne by the Customer:

  • Expenses for meals and beverages for GV’s employees during the performance of the assignment

  • Expenses for hotel accommodation for GV’s employees, where required for the performance of the assignment

  • Expenses related to the venue’s existing technical equipment and other services, as well as personnel required to operate such equipment

  • Consumption of electricity, internet, and other utilities at the venue, lifts, and any local modifications

  • Expenses for guards, security, and enhanced health and safety measures where required due to the nature of the event and its responsible execution

1.8 Any subsequent changes to an offer/contract approved by the Customer must be made in writing (email) and must be confirmed in writing by GV in order to be valid.

2. Delivery

2.1 The delivery, including equipment, setup, operation, and dismantling, is specified in the offer/contract.

2.2 Equipment supplied by GV may not be operated by anyone other than GV’s personnel and any subcontractors engaged by GV, unless otherwise agreed.

2.3 All drawings, design solutions, and other technical documents relating to the equipment or its manufacture, which are provided by one party to the other before or after the conclusion of the agreement, shall remain the property of the party that supplied them. Received drawings, design solutions, and other technical documents or technical information may not, without the consent of the other party, be used for purposes other than those for which they were provided. Without such consent, the material may not be copied, reproduced, transferred to, or otherwise disclosed to any third party.

2.4 The Customer is responsible for ensuring that the Customer holds the necessary rights to all material (e.g. audio, music, video, photographs) to be played by GV in connection with the delivery. Any disputes regarding rights between the Customer and any rights holder are irrelevant to GV, and GV cannot be held liable for any infringement of rights.

3. Defects and Liability

3.1 If the Customer wishes to lodge a complaint regarding any defects, written notice of such complaint must be submitted without undue delay after the defect has been discovered.

3.2 After GV has received notice of a defect that is deemed to be covered by this provision, GV shall remedy the defect without delay.

3.3 GV’s liability (including any obligation to pay compensation to the Customer) under the concluded contract shall in no event exceed the amount paid by the Customer to GV for the delivered service under the contract. If the Customer has only paid part of or none of the total contract amount, the liability shall be limited to the amount already paid.

3.4 GV shall not be liable for indirect losses, consequential damages, loss of operations, loss of data and the costs of restoring such data, or loss of profit, regardless of whether such losses are caused by ordinary or gross negligence. To the extent that GV may be held liable towards a third party, the Customer shall indemnify GV insofar as such liability exceeds the limitation set out above. The Customer is obliged to accept legal proceedings before the same court that handles any claims for damages against GV in connection with damage allegedly caused by a defect in one of GV’s deliveries.

3.5 GV shall be liable for product liability in respect of personal injury and loss of dependency in accordance with the mandatory applicable legislation in force at any time. Beyond this, GV assumes no product liability. The Customer may at any time request information from GV regarding GV’s product liability insurance and insured amounts, which will be disclosed. Any product liability of GV shall not exceed the amounts covered by GV’s product liability insurance.

3.6 The following circumstances shall release GV from liability when they arise after the conclusion of the agreement and prevent GV from fulfilling the agreement:

Labour disputes, strikes, lockouts, and any other circumstances beyond the control of the parties, such as fire, war, unforeseen military call-ups of a comparable scope, acts of sabotage, seizure, currency restrictions, rebellion and unrest, lack of means of transport, general shortages of goods, restrictions on power or fuel supplies, epidemics including, but not limited to, pandemics such as COVID-19 restrictions or similar pandemics/epidemics, as well as defects in or delays of deliveries from the Customer, the Customer’s venue (including, for example, internet, power, etc.), or subcontractors, where such defects or delays are caused by any of the circumstances listed in this clause.

Get Visual shall notify the Customer in writing without undue delay of the occurrence and cessation of such events.

Get Visual shall be entitled, by written notice to the Customer, to terminate the agreement if its performance becomes impossible within a reasonable time due to any of the circumstances listed in this clause.

4. Storage of Data / Personal Data

4.1 When GV collects and stores data on behalf of the Customer, GV acts as a data processor. Data is stored for the period agreed between the parties, after which it is deleted. The Customer is responsible for informing data subjects about which data is stored, how it is used, and for how long it is stored. The Customer is also responsible for ensuring appropriate signage in areas where data is collected without the data subject’s verbal or written consent, for example in connection with streaming where recordings of participants are transmitted and subsequently made available online for a period after the recording.

4.2 The Customer, as Data Controller, is responsible for ensuring that a Data Processing Agreement is entered into. GV has a standard Data Processing Agreement that may be used.

4.3 GV stores personal data relevant to the customer relationship until the customer relationship ends or until the Data Controller requests deletion of the information.

4.4 The Customer bears full responsibility for obtaining the necessary permissions/consents for any data that may be published during or after the event. Upon request, the Customer must present the necessary consents to GV.

5. Payment Terms

5.1 For existing Customers, invoices shall be issued with a payment term of 14 days from the invoice date, unless otherwise agreed.

5.2 For new Customers, special payment terms shall be agreed and will appear in the offer. These may include full or partial prepayment.

5.3 In the event of late payment, a compensation fee of DKK 310 shall be charged immediately, as well as a reminder fee in accordance with the Danish Interest Act in connection with the first reminder. Interest shall accrue based on the Danish National Bank’s official lending rate plus 8%. Thereafter, up to two additional reminders will be sent at intervals of 10 days. Subsequently, the matter will be referred to debt collection.

6. Cancellation and Postponement

6.1 In the event that the Customer cancels the event, the Customer shall pay a cancellation fee as set out in clause 6.2, unless otherwise agreed in writing. Cancellation must be made in writing.

6.2 The Customer shall pay for all preparation hours spent by GV on the event up to the time of cancellation, plus a cancellation fee calculated on the basis of the total amount of the approved offer/contract, as follows:

  • From acceptance of the offer/contract and up to 6 months before commencement of equipment setup: 20% of the amount

  • From 6 to 3 months before commencement of equipment setup: 40% of the amount

  • From 3 to 1 month before commencement of equipment setup: 60% of the amount

  • From 1 month to 10 days before commencement of equipment setup: 80% of the amount

  • Less than 10 days before commencement of equipment setup: 100% of the amount

6.3 If the Customer wishes to postpone an event, the following provisions shall apply:

An event may be postponed by a maximum of 6 months from the date on which the event was originally scheduled to take place. A postponement exceeding 6 months shall be considered a cancellation and handled in accordance with clause 6. It is a condition of postponement that GV shall carry out the postponed event for the Customer and that GV is able to provide personnel and equipment on the newly requested date(s). The Customer may be charged additional costs for holding the new event if documented price increases have occurred from the time of ordering until the postponement. The Customer shall also bear GV’s costs associated with the postponement. In addition to any price increases and costs, the Customer shall, upon postponement, pay a fee calculated as follows:

  • From acceptance of the offer/contract and up to 6 months before commencement of equipment setup: 10% of the amount

  • From 6 to 3 months before commencement of equipment setup: 15% of the amount

  • From 3 to 1 month before commencement of equipment setup: 25% of the amount

  • From 1 month to 10 days before commencement of equipment setup: 35% of the amount

  • From 10 days to 48 hours before commencement of equipment setup: 50% of the amount

  • Less than 48 hours before commencement of equipment setup: 100% of the amount

7. Disputes

7.1 All disputes shall be governed by Danish law and settled by the courts at GV’s legal venue.

October 2025